Cancellation policy

We welcome you to our website(herein referred to as ‘website’). we request you to kindly review the below terms and conditions. It is a must that you agree to the following terms and conditions in order to shop.

Cancellation of Order by Customer

We have a ‘No Cancellation, No Refund’ policy once the product has been shipped to your address.

If any orders are cancelled by you after placing the order and before being shipped by us, then Roxride will charge restocking fee applicable as per the product category, which will be a minimum of 15% of the order value or higher. Refund will be made within 15-20 working days be cheque after deducting such restocking fee as applicable. The company also reserves the right to provide you a coupon in lieu of the refund amount and the coupon can be used by you for making other online purchases within the site.


As per manufacturer’s warranty policy.

Cancellation of Order by Roxride

Roxride reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. In the event of Roxride cancelling you order, 100% payment shall be refunded and we shall inform you by email about the same.


You are granted a limited authorisation to access this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the company.

No reproduction:

This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Roxride .

No framing:

You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information ( including images, text, page layout, or form) of Roxride .com without the express written consent.


You may not use any metatags or any other ‘hidden text’ utilizing Roxride .com’s name or trademarks without the express written consent of Roxride .com. Any unauthorized use terminates the permission or authorisation granted by Roxride .

Your Account

Protection of Your Account: As discussed in the website’s privacy policy, by using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and agree to accept responsibility for all activities that occur under your account or password.

Risk of Loss

All items purchased from Roxride .com are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.

If you are a business owner, please note that we will not be liable for:

  • loss of profits.
  • loss or interruption of business.
  • loss of data.
  • any indirect or consequential loss or damage.
  • loss of sales, income or revenue.

If you are a business owner, please note that we will not be liable for:

  1. loss of profits.
  2. loss or interruption of business.
  3. loss of data.
  4. any indirect or consequential loss or damage.
  5. loss of sales, income or revenue.

How to contact us

If you have any questions about this privacy policy or your rights, or believe that your personal data has been misused or mishandled, you can contact us via the following details:

By email:

By phone:


You can also get in touch directly with the Information Commissioner, who is an independent regulator.